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Data Says Retailer Perceptions and Consumer Experiences Don’t Align

Duration:
12 minutes

The future of retail is changing fast. Are you ready to meet consumer expectations?

Consumers and retailers don’t see eye-to-eye on the shopping and payment experience. What retailers think they’re delivering doesn’t always align with what consumers really want. This disconnect could mean lost revenue, lower loyalty, and missed growth opportunities.

Our exclusive report, conducted with FreedomPay and Retail Dive’s studioID, dives into insights from 150 retailers and 1,000 consumers to reveal the blind spots holding merchants back.

Inside the Report:

- Discover where retailers overestimate their performance in payment choices, checkout experiences, and data collection.

- Learn how outdated or unreliable payment systems are creating barriers to omnichannel success.

- Get actionable insights to build secure, seamless, customer-friendly payment journeys.

 

Download the report today to benchmark your performance, uncover new growth opportunities, and reshape your payment strategies for the future.

Get the Report

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About Us

Verifone shapes ecosystems for online and in-person commerce experiences, including everything businesses need – from secure payment devices to eCommerce tools, acquiring services, advanced business insights, and much more. As a global FinTech leader, Verifone powers omni-commerce growth for companies in over 165 countries and is trusted by the world’s best-known brands, small businesses and major financial institutions. The Verifone platform is built on a four-decade history of innovation and uncompromised security, annually managing more than 14B transactions worth over $480B on physical and digital channels.