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Verifone’s customer-first principles are more than a philosophy. They power how we build, serve, and innovate across our products and services. Every tap, swipe, or scan across the $8 trillion in transactions annually that go through our global payment ecosystem reflects our commitment to helping our customers thrive. When they grow, we succeed.

Our ongoing investments in customer success support that vision. Verifone’s Customer Success team offers the merchants and partners we support a strategic advantage that drives faster onboarding, stronger performance, continuous growth, and smarter outcomes. With deep product expertise, personalized guidance, and robust infrastructure, this team turns boundless payments into real-world results every day.

Technology fuels the infrastructure of payments, but people make it work. Our Customer Success team is the human side of boundless payments: navigating complexity, removing friction, and making sure that payments feel seamless at the last inch of commerce. 

Strategic expertise at every stage

We believe that customer success is the next frontier of value creation for the companies we serve. It’s where our support evolves into strategy, and every interaction helps our customers achieve greater growth and resilience. The Customer Success function is embedded in every account to help customers get more value from their payment solutions.

Customer Success supports every stage of our customer journey. These experts bring not only deep product knowledge, but a clear understanding of each customer’s industry, business model, and growth goals. From onboarding and adopting the right features for each use case, to reducing friction and supporting long-term scalability, they help turn our technology and services into positive business outcomes.

While Verifone operates on a global scale, our geo-focused teams bring regional insight and local fluency to every interaction. At the same time, Customer Success is tightly connected to a worldwide network that shares innovation, expertise, and best practices. Our signature approach to the customer experience delivers local precision backed by global strength and perspective.

Whether supporting a multinational enterprise or a local business entering a new market, our Customer Success teams are by your side from day one. They stand up new solutions, solve challenges in real-time, and stay engaged throughout the relationship. More critically, they’re anticipating challenges, identifying strategic opportunities and working alongside you to help achieve your goals. That level of partnership leads to faster time to value, smarter decisions, and a foundation for long-term success in a payments landscape that’s constantly evolving.

The human side of invisible infrastructure

For shoppers, payments feel effortless but the last mile is where performance matters most. Even a brief delay, a moment of friction, or unexpected downtime can mean lost revenue, frustrated customers, and a hit to the brand experience. That’s why Verifone’s Customer Success team blends human expertise with intelligent tools to ensure seamless operations.

By anticipating challenges before they arise, monitoring system health, and collaborating closely with product and engineering teams, the team prevents disruptions and builds resilience. Their proactive approach turns every transaction into a reliable, predictable experience.

For example, during a recent rollout, our Customer Success team optimized a merchant’s deployment plan for their unique needs. The result: a faster launch, reduced costs, and a tailored configuration that continues to deliver value long after go-live.

Our five pillars of success

Our vision of customer success is grounded in our values: partnership, trust, integrity, and excellence. They guide every decision, interaction, and solution we deliver. Our global Customer Success organization brings those values to life through five core pillars:

• Customer success management: Our teams provide strategic guidance across the entire customer lifecycle to help you get the most value from Verifone’s solutions and view payments as a catalyst for growth.
• Project implementation: With technical expertise and deep customer insight, implementations are tailored to each organization’s needs for faster time to market, smoother transitions, and confidence from the first transaction.
• Knowledge management: We empower you with the tools you need to succeed independently. From intelligent self-service resources to on-demand learning, our knowledge systems are designed to quickly solve issues.
• Customer and technical support: Our global teams partner with you to offer timely, expert support to solve challenges quickly and keep your business running without interruption.
• Professional services and operations: By blending scalable solutions with high-touch service, we help customers grow and evolve with our platform through understanding, innovation, and precision.

Think of these pillars as our core values in action. We’re building relationships that go beyond support, driving outcomes that extend beyond transactions, and delivering success that scales with our customers’ ambitions.

Scaling success for customers

Verifone Customer Success is more than just support — it’s a growth accelerator. By combining deep technical expertise with visibility across the entire payment journey, our team guides businesses to optimize workflows, adopt emerging solutions, and capitalize on opportunities faster.

Intelligent tools and performance metrics enable the team to identify risks early, resolve issues efficiently, and deliver measurable improvements. The result? Customers scale faster, reduce risk, and gain confidence to pursue new growth opportunities. That’s Verifone’s unique approach to customer success: not just keeping payments moving, but accelerating growth through foresight, insight, and partnership.

Adapting to a rapidly evolving industry

From omnichannel strategies to embedded finance and biometrics, the world of payments is evolving fast. Verifone’s Customer Success team helps businesses stay ahead, delivering a seamless, growth-oriented payment experience. The team has invested in automation, AI-driven support tools, and streamlined internal processes to work faster and provide greater value.

Our focus goes beyond new product releases. Our Customer Success organization helps businesses understand the future of payments and how to adapt as commerce, customer expectations, and technology continue to evolve.

By combining human expertise with smart tools, our team delivers outcomes at scale. Customer Success is a competitive advantage for every merchant that partners with Verifone.

Powering commerce with people

Boundless payments are possible because of the people who make them happen. That’s what we want every merchant and partner that works with us to understand. Every day, our Customer Success teams are actively anticipating and preventing problems while building relationships, guiding decisions, and representing customers internally throughout the organization.

Verifone’s Customer Success teams are architects of trust, excellent problem solvers, and advocates that help our customers grow with integrity. As the global payment space continues to change, our commitment to human-led, technology-enabled service is at the forefront of our business. While the infrastructure may stay invisible, the people powering it never will.

Learn more about why the world’s leading brands trust Verifone. And if you’re ready to play a key role in shaping the future of boundless payments for everyone, everywhere, explore careers with Verifone today.